No updates were done correctly on ITC Records

Good day, I am writing once again regarding the ongoing issue with the incorrect information being reflected on my credit record with ITC and other platforms. Despite several emails and complaints, no correction or support has been provided.

Since the end of June, there have been no updates made to my account, and this is now negatively affecting my credit record. According to the National Credit Act, as a registered credit provider, you are legally obligated to submit accurate and up-to-date information to credit bureaus on a monthly basis. Simply marking an account as “updated” without reflecting actual changes based on my statements and payments is misleading and a violation of consumer rights.

My account has been kept up to date every month, and my credit limit was even increased—yet none of this is reflected in the credit bureau data. Your current reporting suggests I’ve exceeded my limit by more than 110%, which is factually incorrect and damaging to my credit standing.

This matter is serious. If the required updates are not made immediately, I will escalate this issue to the National Credit Regulator and the Credit Ombud for further investigation. Continued failure to comply may also result in legal action, as this level of negligence is unacceptable.

I expect this to be resolved without further delay. Please confirm once the correct updates have been submitted to all relevant credit bureaus.

ALL THE ITC PLATFORMS NEEDS TO BE UPDATED! I EXPECT CORRECT UPDATED REPORT BY END OF THE MONTH!