aK
antonette K
1 reviews | Active since Jul 2013
13 Jun 2015, 14:42
no time at the moment
about 5 weeks back I was instore and applyed for an account I still have not received anything about my account so today I reapp**** but received a message that I have an application in process. The worst of all is when I was in store applying for the account the consaltant called new accounts because I aperently already had an account which I cant use. and where told to tell me to come back on another time cause they cant help me at the moment. And today was rhe best seems like truwortha dont need more customers.
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Truworths's replyOfficial
17 Jun 2015, 16:29Hello netta,
We thank you for contacting us regarding your query, and for the opportunity to address and resolve this matter.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. They have confirmed that your application was automatically declined as our system reflected the account that you previous had with us.
As a long-standing Truworths customer you are no doubt accustomed to world class customer service and the internationally inspired fashion that we offer to our customers. As such we would like to invite you to once again apply for a Truworths account so that you may once again enjoy the exclusive benefits of being a Truworths account holder. Apply in-store; online at www.truworths.co.za or via SMS on 31221, providing your initials, surname and Identity number.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or via email on ***.
Best regards,
Lynn
We thank you for contacting us regarding your query, and for the opportunity to address and resolve this matter.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. They have confirmed that your application was automatically declined as our system reflected the account that you previous had with us.
As a long-standing Truworths customer you are no doubt accustomed to world class customer service and the internationally inspired fashion that we offer to our customers. As such we would like to invite you to once again apply for a Truworths account so that you may once again enjoy the exclusive benefits of being a Truworths account holder. Apply in-store; online at www.truworths.co.za or via SMS on 31221, providing your initials, surname and Identity number.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or via email on ***.
Best regards,
Lynn
Truworths's reply17 Jun 2015, 16:29
Official
Hello netta,
We thank you for contacting us regarding your query, and for the opportunity to address and resolve this matter.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. They have confirmed that your application was automatically declined as our system reflected the account that you previous had with us.
As a long-standing Truworths customer you are no doubt accustomed to world class customer service and the internationally inspired fashion that we offer to our customers. As such we would like to invite you to once again apply for a Truworths account so that you may once again enjoy the exclusive benefits of being a Truworths account holder. Apply in-store; online at www.truworths.co.za or via SMS on 31221, providing your initials, surname and Identity number.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or via email on ***.
Best regards,
Lynn
We thank you for contacting us regarding your query, and for the opportunity to address and resolve this matter.
Upon receipt of your post we immediately escalated your concerns to our New Accounts Department. They have confirmed that your application was automatically declined as our system reflected the account that you previous had with us.
As a long-standing Truworths customer you are no doubt accustomed to world class customer service and the internationally inspired fashion that we offer to our customers. As such we would like to invite you to once again apply for a Truworths account so that you may once again enjoy the exclusive benefits of being a Truworths account holder. Apply in-store; online at www.truworths.co.za or via SMS on 31221, providing your initials, surname and Identity number.
Should you require any further assistance in this regard, please do not hesitate to contact us on *** or via email on ***.
Best regards,
Lynn