No Stock No Online Store service No shopping center Assistance just close your doors

Cant believe the inefficiency of such a big group that can manage a small task like stock keeping or online ordering. 6 store in my surrounding area central Joburg has run out of a very popular good selling perfume since the stores could not seem to stock up I reverted to online ordering, the first order went through and 5 days later I received an sms order cancelled no reason. I send 5 mail enquiries which takes 48 hours per mail to get clarification that a verification processes could not be complete. I then tried to reorder the product but the app keeps declining my request I phone the call center 21 times each time I am being transferred between consultant until I get back to main board or put on hold until the lines cuts So 3 weeks later no resolution on email enquiries, no help through customer service and no help in store how do your run a brand if all your platforms are inefficient.