jG
jade G
1 reviews | Active since Nov 2013
02 May 2016, 17:19
No Statements Sent
I opened my Truworths account last year around July or August. I received a statement in September and December and nothing since. I needed to take our a cell phone contract desperately and couldn't due to the inability of Truworths to post a statement. Very frustrating.
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Truworths's replyOfficial
05 May 2016, 10:38Thank you for your post and allowing us the opportunity to respond.
Following our telephonic conversation we can verify that we have the correct address listed for you on our records. We are thus unsure why the statements sent to your confirmed address were not received.
This being said, we can verify that we have informed you of our option for your statements to be sent to you electronically. Although this was declined by you we trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Should you have any further inquiries, questions or queries please feel free to contact us on *** or via email on ***.
Yours in service,
Truworths Online Team
Truworths's reply05 May 2016, 10:38
Official
Thank you for your post and allowing us the opportunity to respond.
Following our telephonic conversation we can verify that we have the correct address listed for you on our records. We are thus unsure why the statements sent to your confirmed address were not received.
This being said, we can verify that we have informed you of our option for your statements to be sent to you electronically. Although this was declined by you we trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Should you have any further inquiries, questions or queries please feel free to contact us on *** or via email on ***.
Yours in service,
Truworths Online Team