MJvV
Madeleine Janse van Vuuren

1 reviews | Active since Sept 2011

21 Nov 2016, 08:59

NO STATEMENTS / EVERY MONTH PAID ON TIME / EXTRA INTEREST CHARGES

<p>I have this Truworths account for more than a year. In this year I received only one statement per e-mail in February. I only received sms's tell me to pay each month???? How on earth????? This morning I received a sms to say I must pay R146 ???? My monthly instalment is every month R120.00?? Truworths your serveice suck, I will stop all payments. I wont pay you if you don't send me a proper statement per e-mail. That is the only communication I will accept, send me a sms again, then I'm taking you to my lawyer. I don't have time for this nonsens any longer. I'm having a Edgars account for many years no problems ever, every month their sending me a proper statement per e-mail. I want to see why i paying more now, my accounts is always paid on time. So please improve your BAD SERVICE or I will make sure everyone I knows close their accounts with you!!!</p>

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Replies (1)
Truworths
Truworths's reply28 Nov 2016, 11:52
Official

Thank you for your post.

We confirm that one of our consultant’s has contacted you to discuss your concerns and has emailed you a copy of your latest statement. You have further been subscribed for our electronic statements, thus your future statements will be sent to your confirmed email address.

We trust that we have adequately attended to this matter for you and encourage you to contact us via email on *** should you have any further enquiries.

Yours in service,

Truworths Online Team