No statements and will not cancel account

After numerous attempts and issues and bad service I requested so many times that they email me my account statement as I don't get post. All they kept saying was that they only post it. You got to be kidding me, in our lifetime you are telling me a big company like Truworths can not email me my statement? This is ridiculous. Then after such a long time I received my final statement which showed I need to pay R36, I then did payment and emailed them to close my account, a week later and nothing, I emailed them again, another week later and still nothing. I then called in and asked they need to check there emails as no one is responding and I need to close my account asap, then guy then said no there is outstanding money, I said no one emailed me or sent me a statement or nothing how is this possible.outstanding was R1. I was so upset that really they want me to do and eft payment for R1, I asked for a bill so that I can do it and they said no they don't email they only post!!!! This is so stupid, I can't close my account due to R1 and them not being able to email....like in really. Get your company together and get into 2015 please. And I see no response on any other complaints!!