1 reviews | Active since Oct 2014
No Slip SLIP UP!!!
Good day On 31st May my daughter (14) bought a skirt and shirt at Truworths Tzaneen We paid with my credit card. We were asked at the door to show the receipt and it was put back into the packet. Unfortunately the packet was thrown away. We took the skirt and shirt ,with the tags all still on back on the 7th to explain and either get a different size OR a credit note. I explained that they should have a store copy to verify the purchase. The lady who helped me ,Dineo said the manager Barbara said this isnt allowed.they refised to take down my name and number or get the regional Manager,Prudence to call me. They said i can ‘come back next week....whenever!’ Could you be so kind as to offer some sort of assistance as the clothes in question are over R1200 . Whole i do understand company policy we have situations where firther thinking is required as well as laws in terms of the consumer act unless Truworths is above these laws???
Thank you for your post.
Whilst we understand your upset at not being able to get the mentioned items exchanged, we would like to inform you that our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We have been in contact with the Manager for the respective store, who informed us that your request could not be authorised at the time, as it did not comply with the terms and conditions of our Returns Policy. We are however pleased that you will be returning to the store, with your bank statement as proof of payment, in order for this matter to be attended to.
We would like to apologise to you for the manner in which you felt your query was attended to, as it was not our intention to cause you any unnecessary inconvenience.
We value your feedback and trust that your query will be acceptably resolved soon. Please feel free to contact us should you require assistance with any other matter of concern.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we understand your upset at not being able to get the mentioned items exchanged, we would like to inform you that our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We have been in contact with the Manager for the respective store, who informed us that your request could not be authorised at the time, as it did not comply with the terms and conditions of our Returns Policy. We are however pleased that you will be returning to the store, with your bank statement as proof of payment, in order for this matter to be attended to.
We would like to apologise to you for the manner in which you felt your query was attended to, as it was not our intention to cause you any unnecessary inconvenience.
We value your feedback and trust that your query will be acceptably resolved soon. Please feel free to contact us should you require assistance with any other matter of concern.
Kind regards,
Truworths Online Team