1 reviews | Active since Nov 2015
NO SERVICE TO COMPLAIN OF
TWO ORDERS PLACED FOR ONE DRESS 3 WEEKS APART , WITH THE MOST RECENT ORDER PLACED 1.5 WEEKS AGO. ITEMS NOT CHARGED TO MY ACCOUNT AND NOT SENT , ALSO NO FEEDBACK RECEIVED. I PAID THE ADDITIONAL CHARGE FOR SPEEDY DELIVERY BUT APPARENTLY THAT HOLDS NO MEANING TO THE TRUWORTHS STAFF. CONTACTED H/O THIS MORNING - PROMISES THAT HOTLINE STAFF WILL GET BACK TO ME - STILL NO CALL RECEIVED. ALSO , 1 ONLINE ORDER PLACED FOR A BIRTHDAY GIFT. ITEMS ALSO NOT SOURCED OR CHARGED !! VERY UNRELIABLE COMPANY THAT HAS POSITIONED THEMSELVES AS A LEADING CLOTHING RETAILER WITH HIGH-END GOODS BUT THE REALITY IS THAT THEY HAVE NON- EXISTENT COMMITMENT AND SERVICE FROM THEIR HOTLINE STAFF. LOCAL BRANCH STAFF VERY FRIENDLY. QUALITY OF STAFF MUST BE IMPROVED. TAKE LESSONS FROM WOOLWORTHS AND MRP !
Thank you for your post.
We were truly concerned to read of your experience and wish to convey our sincerest apologies for the inconvenience and frustration caused in this regard.
Upon investigation we established that the delay in the processing of your order was as a result of the garments only being available in our stores from 26 November 2015. This being said our consultant omitted to contact you to inform you of this thus we have brought to the attention of our Customer Services Manager to address with the consultant involved.
We wish to apologise once again for your experience and confirm that we have contacted you in this regard. We regret that we were unable to meet the delivery in due time and wish to confirm that we have waivered the delivery fees from your account.
We trust that we have adequately responded to your query and are committed to remain in contact with you until this matter has successfully been resolved.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read of your experience and wish to convey our sincerest apologies for the inconvenience and frustration caused in this regard.
Upon investigation we established that the delay in the processing of your order was as a result of the garments only being available in our stores from 26 November 2015. This being said our consultant omitted to contact you to inform you of this thus we have brought to the attention of our Customer Services Manager to address with the consultant involved.
We wish to apologise once again for your experience and confirm that we have contacted you in this regard. We regret that we were unable to meet the delivery in due time and wish to confirm that we have waivered the delivery fees from your account.
We trust that we have adequately responded to your query and are committed to remain in contact with you until this matter has successfully been resolved.
Yours sincerely,
Lynn