CS
Clayton S
1 reviews | Active since Jul 2015
30 Jul 2015, 17:10
No service given
I fail to understand how ther can only be 1 person working on the cellphone department.... today I couldnt be assisted because the guy working with cellphones was off today..... so basically if the guy is off you wont get assistance in this store.... this is totally unacceptable..... in such a Big mall..... I expect. to get this kind off service in the Truworths in Germiston and not East Gate...<br>
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Truworths's replyOfficial
04 Aug 2015, 17:19Hello Stoks,
Thank you for your post and affording us the opportunity to respond.
Service excellence is of utmost importance to us, and as such we deemed it necessary to address this matter with the relevant store manager. We were informed that following your previous post on this site, a specific consultant was allocated to attend to your query. We believe that this consultant liaised with you on 29 July 2015 and informed you that he would contact you as soon as he received feedback from MTN pertaining to your handset.
On the day of your visit there had been a different consultant who did not have the required information available. This being said the manager has advised that the query could have been handled differently as the consultant could have referred the matter to her, and she has asked us to convey her apologies for any inconvenience this may have caused you.
We are pleased to confirm that the matter has in the interim been successfully resolved.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Service excellence is of utmost importance to us, and as such we deemed it necessary to address this matter with the relevant store manager. We were informed that following your previous post on this site, a specific consultant was allocated to attend to your query. We believe that this consultant liaised with you on 29 July 2015 and informed you that he would contact you as soon as he received feedback from MTN pertaining to your handset.
On the day of your visit there had been a different consultant who did not have the required information available. This being said the manager has advised that the query could have been handled differently as the consultant could have referred the matter to her, and she has asked us to convey her apologies for any inconvenience this may have caused you.
We are pleased to confirm that the matter has in the interim been successfully resolved.
Yours sincerely,
Lynn
Truworths's reply04 Aug 2015, 17:19
Official
Hello Stoks,
Thank you for your post and affording us the opportunity to respond.
Service excellence is of utmost importance to us, and as such we deemed it necessary to address this matter with the relevant store manager. We were informed that following your previous post on this site, a specific consultant was allocated to attend to your query. We believe that this consultant liaised with you on 29 July 2015 and informed you that he would contact you as soon as he received feedback from MTN pertaining to your handset.
On the day of your visit there had been a different consultant who did not have the required information available. This being said the manager has advised that the query could have been handled differently as the consultant could have referred the matter to her, and she has asked us to convey her apologies for any inconvenience this may have caused you.
We are pleased to confirm that the matter has in the interim been successfully resolved.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Service excellence is of utmost importance to us, and as such we deemed it necessary to address this matter with the relevant store manager. We were informed that following your previous post on this site, a specific consultant was allocated to attend to your query. We believe that this consultant liaised with you on 29 July 2015 and informed you that he would contact you as soon as he received feedback from MTN pertaining to your handset.
On the day of your visit there had been a different consultant who did not have the required information available. This being said the manager has advised that the query could have been handled differently as the consultant could have referred the matter to her, and she has asked us to convey her apologies for any inconvenience this may have caused you.
We are pleased to confirm that the matter has in the interim been successfully resolved.
Yours sincerely,
Lynn