1 reviews | Active since May 2015
No service from Truworths
It is now almost 2 months since I bought a cell phone at Truworths - Big mistake<br> It cost R6 200.00, stopped working after a week!<br> OBVIOUSLY THIS HAD NOTHING TO DO WITH TRUWORTHS<br> The staff in store gave us incorrect information<br> OBVIOUSLY THIS HAD NOTHING TO DO WITH TRUWORTHS<br> Told to take different paperwork through to Truworths and it will be rectified<br> When the paperwork was taken in we were informed that it would take a month to rectify - no lender phone offered<br> OBVIOUSLY THIS HAD NOTHING TO DO WITH TRUWORTHS<br> After more than month, phone Truworths to find out if the phone is ready. Don't know, will find out and get back to me. Still waiting for the phone call<br> OBVIOUSLY THIS HAD NOTHING TO DO WITH TRUWORTHS<br> Now it is almost 2 months, no phone. Call Truworths<br> apparently I bought the phone from MTN that just happened to be in a Truworths store<br> OBVIOUSLY THIS HAD NOTHING TO DO WITH TRUWORTHS<br> The strange thing about this is - I currently owe R 4 500.00 on my Truworths account for this phone<br> If I don't pay I am absolutely sure that at this point <br> IT WILL BE TRUWORTHS MONEY!!!!!!
Thank you for your post.
We would like to apologize for the delay in feedback pertaining to the concerns raised in your post.
As service excellence is of fundamental importance to us, we immediately escalated this matter to Store Manager to address with MTN. We were informed that due to recent strike action by MTN, there has been a significant delay in feedback pertaining to cell phone returns. As such she liaised directly with their representative, who in turn escalated the matter to their management team, in order to speedily attend to your query.
Following our telephonic conversation, we confirm that the handset was found to be defective and as such a credit was approved and your account was subsequently credited today.
We wish to apologize once again for the delay and trust that we were able to satisfactorily resolve this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We would like to apologize for the delay in feedback pertaining to the concerns raised in your post.
As service excellence is of fundamental importance to us, we immediately escalated this matter to Store Manager to address with MTN. We were informed that due to recent strike action by MTN, there has been a significant delay in feedback pertaining to cell phone returns. As such she liaised directly with their representative, who in turn escalated the matter to their management team, in order to speedily attend to your query.
Following our telephonic conversation, we confirm that the handset was found to be defective and as such a credit was approved and your account was subsequently credited today.
We wish to apologize once again for the delay and trust that we were able to satisfactorily resolve this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn