KC
Karin C
1 reviews | Active since Nov 2010
23 Feb 2016, 11:10
No service but quick to complain
I have tried numerous times to ask Truworths to change my address and send me email accounts, but do not receive any reply!!<br> But they are very quick to phone me if payment is late. I dont receive my accounts because you did not change my address!!!!
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Truworths's replyOfficial
29 Feb 2016, 11:23Hello Sedona,
Thank you for your post.
We have reviewed our records and established that the address on your Truworths account was updated on 27 January 2016, following your email received on 22 January.
We can further verify that a statement was sent to your updated address on the 12 February.
We trust that we have adequately responded to your query and hope to clarify your concerns upon receipt of your reply to our email.
Kind regards,
Lynn
Thank you for your post.
We have reviewed our records and established that the address on your Truworths account was updated on 27 January 2016, following your email received on 22 January.
We can further verify that a statement was sent to your updated address on the 12 February.
We trust that we have adequately responded to your query and hope to clarify your concerns upon receipt of your reply to our email.
Kind regards,
Lynn
Truworths's reply29 Feb 2016, 11:23
Official
Hello Sedona,
Thank you for your post.
We have reviewed our records and established that the address on your Truworths account was updated on 27 January 2016, following your email received on 22 January.
We can further verify that a statement was sent to your updated address on the 12 February.
We trust that we have adequately responded to your query and hope to clarify your concerns upon receipt of your reply to our email.
Kind regards,
Lynn
Thank you for your post.
We have reviewed our records and established that the address on your Truworths account was updated on 27 January 2016, following your email received on 22 January.
We can further verify that a statement was sent to your updated address on the 12 February.
We trust that we have adequately responded to your query and hope to clarify your concerns upon receipt of your reply to our email.
Kind regards,
Lynn