1 reviews | Active since Jul 2015
No Service and staff thinking its funny
My heart is sore because I am a very good customer and I got the worst service. My husband got a gift from family in Cape Town. The jacket is to small. So we went to change it, the tags everything is still on, it is perfect. There was no size. So my husband said lets just take something ells. We don't have a slip because it was a gift... So one of the staff members come out of the office. I explained to her the problem. She started to laugh in my face.. and said sorry that's my problem. No slip, no exchange. I explained to her this family member is very ill, I don't want to worry her. So it turn into one big joke. I called the manager, and she just said sorry, we cant help/. I spend every month R2000.00 + @ Truworths and that 's what I get back.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As a result, when you visited the relevant store, the Manager on duty correctly informed you that as your return did not meet the requirements of our Returns Policy, it could not be authorized.
This being said, the service described in your post is certainly not the standard of service we strive to offer our customers and as such was addressed with the relevant Store Manager.
We believe that she has been in contact with you to address your concerns and apologize for the manner in which you were assisted on the day of your visit. Whilst the manager and consultant denied the allegations made against them, they have apologized for the way in which you felt they attended to your query on the day.
We trust that we were able to adequately attended to your concerns raised however, should you have any further comments, please contact me on *** or via email on ***.
Kind regards,
Lynn
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As a result, when you visited the relevant store, the Manager on duty correctly informed you that as your return did not meet the requirements of our Returns Policy, it could not be authorized.
This being said, the service described in your post is certainly not the standard of service we strive to offer our customers and as such was addressed with the relevant Store Manager.
We believe that she has been in contact with you to address your concerns and apologize for the manner in which you were assisted on the day of your visit. Whilst the manager and consultant denied the allegations made against them, they have apologized for the way in which you felt they attended to your query on the day.
We trust that we were able to adequately attended to your concerns raised however, should you have any further comments, please contact me on *** or via email on ***.
Kind regards,
Lynn