1 reviews | Active since Mar 2017
No service after being a account holder
My purse was ****** close to 5 years ago. My Truworths card was reported as ******. I then had to pay a fee for a new card. After I received the new card, every time I want to use the card, I have to hear that the card is blocked! After several telephone calls, visits to Truworths and "fights", the card is still blocked. Luckily I can purchase at Markhams with my American Swiss card - they do give excellent service!!!
Thank you for your post.
As we were concerned to read of your experience, we investigated your concerns raised as a matter of urgency. Further to this, we sincerely apologize for the manner in which you were assisted.
According to our records, the previous charge card, card number three, was issued on 25 May 2010, and has been active on your account ever since. Upon review of your account, we can also confirm that the account has been dormant since 30 November 2015.
When an account has been inactive for some time, the account holder is required to personally go in store, in order to reactivate the account.
We are pleased to verify that the account was reactivated on 25 September 2018, and that a new charge card was also requested for you. In addition, please also be advised that at Truworths, we do not charge when replacement cards are issued.
We thank you for the opportunity to provide you with feedback, and trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for your post.
As we were concerned to read of your experience, we investigated your concerns raised as a matter of urgency. Further to this, we sincerely apologize for the manner in which you were assisted.
According to our records, the previous charge card, card number three, was issued on 25 May 2010, and has been active on your account ever since. Upon review of your account, we can also confirm that the account has been dormant since 30 November 2015.
When an account has been inactive for some time, the account holder is required to personally go in store, in order to reactivate the account.
We are pleased to verify that the account was reactivated on 25 September 2018, and that a new charge card was also requested for you. In addition, please also be advised that at Truworths, we do not charge when replacement cards are issued.
We thank you for the opportunity to provide you with feedback, and trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team