1 reviews | Active since Jul 2013
No service!
<p>I went to Treworths Flora Centre to return two items of clothes. I gave the cashier my card to be reimbursed. The cashier tells me "Sorry, there is a problem at head office, the money can't be transfered into my card". I then ask him if I could have the cash instead. He tells me there is no cash in the till, I should come back later. I ask him if I come back later can he guarentee he will have enough money to reimburse me, he says "No." So I ask you which shop does not have a float in their tills to give change etc. Who will pay for my petrol riding up and down. This is rediculous</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths it is always our aim to make every customer experience with us memorable, effortless and pleasant and we were thus concerned to read of the manner in which you were assisted at our store during your visit. We therefore immediately escalated this matter to the manager of the store to investigate and address your concerns.
We were informed that the original purchase for the returned item was via debit card. Debit card purchases are refunded in the form of cash. The manager further confirmed that whilst the store did not have the required funds available to refund you on the day, the matter could have been handled in a more appropriate manner by the consultant. The Store Manager will therefore address this matter with the store staff to ensure that our high service standard is always upheld.
We believe that the manager has contacted you to discuss your concerns and has apologized for the manner in which you were assisted on the day. We were further informed that you have subsequently returned to store and received your refund.
We truly regret your experience in this regard and once again apologize for the inconvenience caused.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths it is always our aim to make every customer experience with us memorable, effortless and pleasant and we were thus concerned to read of the manner in which you were assisted at our store during your visit. We therefore immediately escalated this matter to the manager of the store to investigate and address your concerns.
We were informed that the original purchase for the returned item was via debit card. Debit card purchases are refunded in the form of cash. The manager further confirmed that whilst the store did not have the required funds available to refund you on the day, the matter could have been handled in a more appropriate manner by the consultant. The Store Manager will therefore address this matter with the store staff to ensure that our high service standard is always upheld.
We believe that the manager has contacted you to discuss your concerns and has apologized for the manner in which you were assisted on the day. We were further informed that you have subsequently returned to store and received your refund.
We truly regret your experience in this regard and once again apologize for the inconvenience caused.
Yours sincerely,
Truworths Online Team