1 reviews | Active since Sept 2017
No service
I won the try loyalty competition, R500 voucher and I wanted to spend my voucher purchase some Revlon make up but the assistant wasn't interested she gave me the makeup and sat down. I had to search for wet wipes in my bag to remove the makeup myself borrowed a mirror from the Lancome lady app**** the foundation myself and it was a lighter shade for my skin tone. I just left went to Mac bought some makeup. I shop at truworths all the time I must say I was very disappointed. The lady's name is ABBY she works for revlon
Congratulation on winning a TRUROYALTY prize.
At Truworths we are fully committed to service excellence. For this reason, we were quite concerned to learn of your experience at one of our stores.
The cosmetics consultants who are based in our stores are contracted to us, and they are required to uphold our high service standards that we have set at all times. We found the incident described in your post to be completely unacceptable, and therefore had the matter addressed with the respective consultant, to ensure that this remains an isolated incident.
We believe that Management from the store has also contacted you to discuss your concerns, and to apologise for the manner in which you were attended to on the day of your visit.
We thank you for bringing this matter to our attention, and for accepting our apology in this regard. We once again apologise for your experience and any inconvenience resulting from it.
Kind regards,
Truworths Online Team
Congratulation on winning a TRUROYALTY prize.
At Truworths we are fully committed to service excellence. For this reason, we were quite concerned to learn of your experience at one of our stores.
The cosmetics consultants who are based in our stores are contracted to us, and they are required to uphold our high service standards that we have set at all times. We found the incident described in your post to be completely unacceptable, and therefore had the matter addressed with the respective consultant, to ensure that this remains an isolated incident.
We believe that Management from the store has also contacted you to discuss your concerns, and to apologise for the manner in which you were attended to on the day of your visit.
We thank you for bringing this matter to our attention, and for accepting our apology in this regard. We once again apologise for your experience and any inconvenience resulting from it.
Kind regards,
Truworths Online Team