1 reviews | Active since Jan 2017
no safe guard of clients personal details
<p>On the 6th january some one used my truworths account , withouth me knowing. The first purchase was made at kolonade mall, The second purchase was made the very same day at boulders Midrand, and Randburg, all to an amount R13000, wich basicly means the person/persons involved have all my details wich they got from truworths.</p>
Thank you for your post.
We completely understand your frustration regarding your experience.
At Truworths, we view issues of irregular credit activity in a very serious light and have measures in place for the prevention of such instances. Occasionally, these blocking measures are not always successful.
We have liaised with the relevant department and were informed that an investigation was conducted and finalized today. They have attempted to contact you to inform you of the outcome but were unfortunately unsuccessful in their attempts.
We have subsequently sent you an email in this regard and hope to reach you soon in order for us to resolve this matter with urgency for you.
Kind regards,
Truworths Online Team
Thank you for your post.
We completely understand your frustration regarding your experience.
At Truworths, we view issues of irregular credit activity in a very serious light and have measures in place for the prevention of such instances. Occasionally, these blocking measures are not always successful.
We have liaised with the relevant department and were informed that an investigation was conducted and finalized today. They have attempted to contact you to inform you of the outcome but were unfortunately unsuccessful in their attempts.
We have subsequently sent you an email in this regard and hope to reach you soon in order for us to resolve this matter with urgency for you.
Kind regards,
Truworths Online Team