1 reviews | Active since Nov 2017
No return will be accept
Hi there. Had an encounter with Truworths. Had to return a shirt for my boss's husband . He doesn't have a slip (which was paid cash)anymore for the shirt but still have the label for the shirt. Reason for return shirt is small. He bought the shirt while on holiday at George in July 2017 . We tried to return it here in cape town but none of the branches wants to help try to locate the slip as we have the exact date when the shirt was purchase and where. So they said we have to return the slip within a month which we did but we had no slip they didn't want to take the shirt back . Both myself and my boss tried to return at different store ( Cape Gate and Tygervalley and phoned George for the slip but no luck)but it has been how long because no one wants to help. The shirt is still on the shelf in Truworths and still for the exact amount we purchase it. The shirt hasnt been worn. We just want it returned and get our money back. We always have trouble with Truworths like I can't purchase on my husband's account or even my boss accounts even if she speaks to the cashier or manager. My boss has been with Truworths for 30years now and always been on time with payment and loyal etc. But the service they deliver is poor. Thank you
Thank you for your post.
We can certainly understand the upset at not being able to get the mentioned shirt credited.
However, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but can verify that your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.truworths.co.za. As a result, we can confirm that you were correctly advised that we will not be able to further assist you with your return.
This policy is in place for both your protection, as well as ours, and we sincerely hope that you will be able to accept our stance in this regard.
Truworths Online Team
Best regards,
Thank you for your post.
We can certainly understand the upset at not being able to get the mentioned shirt credited.
However, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but can verify that your return did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.truworths.co.za. As a result, we can confirm that you were correctly advised that we will not be able to further assist you with your return.
This policy is in place for both your protection, as well as ours, and we sincerely hope that you will be able to accept our stance in this regard.
Truworths Online Team
Best regards,