No resposne on requested for detailed Ledger
<p>I have had a Truworths account for almost 15 years. I have recently lost my job, although I explained to them several times and made arrangements to pay monthly (even if it is a small amount), which I was told will be in order. I still got handed over to a collection agency, even thou I was making monthly payments. In April I got a rude notification of NO PAYMENTS received for 2 months, which was incorrect. I emailed them the proofs, which they the corrected.</p> <p>I have requested a detailed balance sheet reflecting all payments made from beginning of this year several times in the last few days. I still have not had any response and called the collection company to ask for the same thing, not sure how the think they can do business when the person assisting you don’t understand a word I am saying. Got so frustrated, I hanged up.</p> <p>I would just like to get a detailed balance sheet so I can see what is going on in this account, pay them off and close the account. After almost 15 years of being a loyal client, I really never ever want to deal or buy anything from them again!</p> <p> </p>
Thank you for your post.
Upon reviewing our records we established that your account has been in arrears since October 2015. As a result, your account was transferred to Van De Venter Mojapelo (VVM) to administer on our behalf.
We thank you for the payments we received thus far; these payments were however not sufficient to cover the full installments due; as such your account remained in an arrears status.
When payment commitments are not met, the account holder will receive various forms of communication to advise on the status of their accounts and to further allow the opportunity for suitable payment arrangements to be made.
We can verify that we have found no record of your request for a detailed history statement and can confirm that we have requested that this be sent to you via email subsequent to your post. This should be received shortly.
We trust that we were able to clarify your concerns with our response however should you have any further enquiries we encourage you to contact us on ********** or email to **********
Kind regards,
Truworths Online Team
Thank you for your post.
Upon reviewing our records we established that your account has been in arrears since October 2015. As a result, your account was transferred to Van De Venter Mojapelo (VVM) to administer on our behalf.
We thank you for the payments we received thus far; these payments were however not sufficient to cover the full installments due; as such your account remained in an arrears status.
When payment commitments are not met, the account holder will receive various forms of communication to advise on the status of their accounts and to further allow the opportunity for suitable payment arrangements to be made.
We can verify that we have found no record of your request for a detailed history statement and can confirm that we have requested that this be sent to you via email subsequent to your post. This should be received shortly.
We trust that we were able to clarify your concerns with our response however should you have any further enquiries we encourage you to contact us on ********** or email to **********
Kind regards,
Truworths Online Team
I have received the statements as requested a full week after my complaint was posted on Hello Peter.
I can resend you ALL the mails sent requesting updated statements - which included proof of payments.
Regarding tge handing over of my account - please train your staff then corretly, as your call centre staff told me that my smaller payments will be in order. They never mentioned that I would still be handed over.
I have received the statements as requested a full week after my complaint was posted on Hello Peter.
I can resend you ALL the mails sent requesting updated statements - which included proof of payments.
Regarding tge handing over of my account - please train your staff then corretly, as your call centre staff told me that my smaller payments will be in order. They never mentioned that I would still be handed over.