No response to my email requests
Is there something wrong that Truworths do not respond to email requests for my statements? I have sent several requests, no statements. Truworths do not send my E-Statements as requested several times. Really...... how many email requests do I have to send before Truworths will respond?
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Truworths's replyOfficial
14 Oct 2019, 16:51We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply14 Oct 2019, 16:51
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
17 Oct 2019, 08:12Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email on 13 October 2019. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
We hope that we were able to adequately attend to your query, and are pleased to confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email on 13 October 2019. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
We hope that we were able to adequately attend to your query, and are pleased to confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Truworths's reply17 Oct 2019, 08:12
Official
Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email on 13 October 2019. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
We hope that we were able to adequately attend to your query, and are pleased to confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email on 13 October 2019. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
We hope that we were able to adequately attend to your query, and are pleased to confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team