1 reviews | Active since Feb 2019
No Response - Online order
Below is the email I sent with regards to the order I made on the 21st January 2019 and I am not getting any feedback. If the query was logged on the 7th of February and on the 21st I still don't have feedback. I sent an email back on the 14th February to try and get what is going on on this and still no response to this day.
"From: Bulie Ntshona Sent: Thursday, 14 February 2019 09:46 To: ********** ********** Subject: RE: Order No: o ********** 6
Good day,
Please note I haven’t received any feedback on the issue below.
I have been trying again to call Truworths online shopping department with no luck.
Regards
Bulelwa Ntshona
From: ********** ********** Sent: Thursday, 07 February 2019 09:57 To: Bulie Ntshona Subject: Re: Order No: o ********** 6
Good day, Thank you for your email and affording us the opportunity to respond. Kindly be advised that the query has been logged with our Online shopping department under the reference: 70943. Feedback will be communicated within the next 24-48 working hours. Kind regards, Naeemah Customer Services Consultant www.truworths.co.za FOLLOW US ON: From: Bulie.Ntshona To: ********** Sent: Wednesday, February 06, 2019 09:30:13 AM Subject: Order No: o ********** 6 Good day, Order number above refers: I have ordered online on the 21st January 2019 and I have collected the order at Truworths Centurion Mall but there is only 2 items delivered out of 3 ordered. Please tell me when is the other going to be delivered or when is the R190.00 going to be added back to my account? I have been trying to call Truworths online( ********** 401) with no luck of speaking to anyone. Thank you Bulelwa Ntshona.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Online Shopping. We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address. We were advised that your parcel has not been delivered and a refund will be processed. Furthermore, we can verify that one of our consultants has been in contact with you convey our sincerest apologies. Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Sincere apologies, Truworths Online Team
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Online Shopping. We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address. We were advised that your parcel has not been delivered and a refund will be processed. Furthermore, we can verify that one of our consultants has been in contact with you convey our sincerest apologies. Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Sincere apologies, Truworths Online Team