NO RESPONSE on return

I sent this complaint / query to ********** and no response or acknowledgement from your company.

To whom it may concern.

I purchased a pair of jeans from Truworths - Cavendish (Western Cape) for R 625.00 thinking this was a nice looking jean on 15 March 2018 around 16h55

I went away for that weekend of the 16th and only returned 19 March 2018. On Tuesday 20 March 2018 I went back to the same store where the item was purchased to have it returned and refunded - firstly because the jeans did not fit properly and was too loose / baggy for my liking, seconding I saw something better online and wanted to purchase that.

When I got to the till and I told the lady (teller) that I do not have the packet and purchase slip, however all the tags are still on and nothing was taken off. Furthermore, the only proof that I have is the purchase SMS from my bank / or my bank statement that the jeans was bought at Truworths - I have attached same for your perusal.

The teller said that they cannot return without a slip and she will call her manager. I spoke to a older lady who refused to assist, saying that it was company policy for me to have the slip and that the conditions are on the slip for returns - as if anyone reads the slips T & C's. I told her that it was from the very same store and tillpoint - and can she not pull a record from the system for the purchase of that day - apparently Truworths systems does not do that. If I want, I must bring my statement shwoing the purchase and she will exchange it for me?? You cannot force me to exchange a cash purchase or give me a gift card.

This is very unacceptable to me - the clothing item is still in its original condition with all the tags and I cannot see why I cannot get my refund. All I want is my money back!