1 reviews | Active since Apr 2018
NO RESPONSE! MONEY NOT CREDITED
On 28 January 2018 I placed an online order for two pairs of shoes.
On 09 February 2018 a lady from the Cresta Truworths branch called me and said that they were unable to deliver my parcel. She said that I have to collect ny order at at the Cresta branch or credit the two pairs of shoes back to my account. I opted for a credit as Cresta it too far.
I received my statement last week and have noted that only one pair of shoes were credited to my account. I never received the items at all. The lady on the phone confirmed that it was indeed two pairs of shoes that needed to be credited to my account. But only one pair was credited. I am highly upset that my order couldn't be delivered and the fact that now, only one pair was credited back to my account.
I have called the call centre with only promises of being called back. I have as yet not received one phone call back. Please sort this out. As I am almost sure the one pair of shoes must have been ****** or something.
I have also sent 3 emails to your customer services WITH NO RESPONSE! I have been a loyal customer for years. And all I get is missing money on my account and no response from no one, yet I get marketing emails DAILY.
I NEED ANSWERS ASAP.
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your overall experience with your online Fashion Delivery requests.
As we acknowledge your frustration experienced regarding the way in which your mentioned orders has been attended to, we conducted an enquiry into your concerns raised.
According to our records, the second pair of shoes was charged to your account, and as attempts to deliver these shoes to you was unsuccessful, it was also credited from your account. We can confirm that these transactions reflected on your March and April 2018 statements respectively.
Kindly note that we have requested for the delivery fees charged to be reversed, and confirm that this transaction will reflect on your next account statement. Further to this, we were also regrettably unable to locate your mentioned emails sent to us.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your overall experience with your online Fashion Delivery requests.
As we acknowledge your frustration experienced regarding the way in which your mentioned orders has been attended to, we conducted an enquiry into your concerns raised.
According to our records, the second pair of shoes was charged to your account, and as attempts to deliver these shoes to you was unsuccessful, it was also credited from your account. We can confirm that these transactions reflected on your March and April 2018 statements respectively.
Kindly note that we have requested for the delivery fees charged to be reversed, and confirm that this transaction will reflect on your next account statement. Further to this, we were also regrettably unable to locate your mentioned emails sent to us.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Kind regards,
Truworths Online Team