1 reviews | Active since Jan 2017
No response from Customer Services/No Delivery after 14 Days Online Purchase
Yet again!
I took the chance to purchase a dress online . Yet again the status of order remains on "Dispatched" for the past two weeks. When i email to get a response as to how much longer this is going to take i get no response.
I don't understand how it can take this long to source an item that is in the Western Cape and for it to be couriered. I purchase many things online , and the items get delivered in the same week.
Never ever do i need to follow up and drag answers out of companies like i do with Truworths.
This is pathetic service. If the problem is still with the courier company, CHANGE COURIER COMPANIES WHO CAN ACTUALLY DO THE JOB.
This is creating an extremely bad taste for Truworths with many of the consumers.
I would like a resolution before the end of this week !
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
We are pleased to confirm that your parcel was delivered to your address of choice on 11 September 2017. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
We are pleased to confirm that your parcel was delivered to your address of choice on 11 September 2017. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team