No response as usual
As usual and every month, it is a battle to get my statements from Truworths. Why don't Truworths Customer Service do not respond to emails? Is there a reason?
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Truworths's replyOfficial
13 Nov 2019, 14:35We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply13 Nov 2019, 14:35
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 Nov 2019, 11:59 Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
Following the communication you had with the relevant Management, we can confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
Following the communication you had with the relevant Management, we can confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Truworths's reply21 Nov 2019, 11:59
Official
Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
Following the communication you had with the relevant Management, we can confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant Management to address.
We can confirm that your statements have been sent to you via email. Please note that upon reviewing your account, we established that your account has been opted in to receiving statements via email on a monthly basis.
Following the communication you had with the relevant Management, we can confirm that this matter has been resolved.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team