pS
pearlene S
1 reviews | Active since Feb 2015
20 Apr 2015, 10:11
No responce on fashion request
I did a fashion request on the 02 april at a truworths branch, till date the item as not been charged on my account and I have received no communication from truworths. I've emailed the contact centre on the 10 april to enquire if the item had been found but I have not received any feedback. I'm absolutely disgusted with the service received. This isn't the first time I've had problems with fashion requests.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
29 Apr 2015, 16:24Hello pft25,
Thank you for your post and affording us the opportunity to respond.
We acknowledge receipt of your Fashion Delivery order placed on 02 April 2015; during the sourcing process we discovered that there was no more stock of the requested item available anymore. We contacted all stores within SA which showed to have stock of the item in the size that you required but regretfully could not fulfill your order. Thus a SMS was sent to you on 09 April informing you of this.
We sincerely apologize for any inconvenience and frustration caused as a result of this matter, and can confirm that one of our Customer Services Consultants has been in contact with you via email to address your concerns and apologize to you again.
We hope that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We acknowledge receipt of your Fashion Delivery order placed on 02 April 2015; during the sourcing process we discovered that there was no more stock of the requested item available anymore. We contacted all stores within SA which showed to have stock of the item in the size that you required but regretfully could not fulfill your order. Thus a SMS was sent to you on 09 April informing you of this.
We sincerely apologize for any inconvenience and frustration caused as a result of this matter, and can confirm that one of our Customer Services Consultants has been in contact with you via email to address your concerns and apologize to you again.
We hope that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***
Kind regards,
Lynn
Truworths's reply29 Apr 2015, 16:24
Official
Hello pft25,
Thank you for your post and affording us the opportunity to respond.
We acknowledge receipt of your Fashion Delivery order placed on 02 April 2015; during the sourcing process we discovered that there was no more stock of the requested item available anymore. We contacted all stores within SA which showed to have stock of the item in the size that you required but regretfully could not fulfill your order. Thus a SMS was sent to you on 09 April informing you of this.
We sincerely apologize for any inconvenience and frustration caused as a result of this matter, and can confirm that one of our Customer Services Consultants has been in contact with you via email to address your concerns and apologize to you again.
We hope that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We acknowledge receipt of your Fashion Delivery order placed on 02 April 2015; during the sourcing process we discovered that there was no more stock of the requested item available anymore. We contacted all stores within SA which showed to have stock of the item in the size that you required but regretfully could not fulfill your order. Thus a SMS was sent to you on 09 April informing you of this.
We sincerely apologize for any inconvenience and frustration caused as a result of this matter, and can confirm that one of our Customer Services Consultants has been in contact with you via email to address your concerns and apologize to you again.
We hope that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***
Kind regards,
Lynn