1 reviews | Active since Dec 2012
No respect to customers
I was so ****ed this morning.I went to Truworths in Pavillion to pay for my account.Their normal working hours is 09:00 to 19:00.However,I was there by 09:00 and the store was not open.I waited for an hour before they could open.Only at 10:00 did I make my payment.The worse part is that staff including their management did not have the decency to explain to us that they were having problems.They just left us standing in front of their shop and no one said a thing.Even at 10:oo when they were open,one door was not open where I was standing.I then decided to signal to the security who was inside that I wanted to get in and that's where he told me that I should use the other entrance.I think the Pavillion Twuworths branch staff need a lot of training on costomer service.I had planned to even look at some clothes that are on sale there but after waiting for an hour to do the payment,it was no longer practical for me to do so
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on providing exceptional levels of customer service excellence at all times. We therefore escalated your concerns to the relevant Store Manager for further investigation.
We established that, due to an unexpected chain of events, the store had to open a later than usual. We believe that an apology was made to the customers at the time of your visit to this store; however, we would like to apologise once again for the inconvenience and frustration caused. We hope that the matter has been adequately addressed.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on providing exceptional levels of customer service excellence at all times. We therefore escalated your concerns to the relevant Store Manager for further investigation.
We established that, due to an unexpected chain of events, the store had to open a later than usual. We believe that an apology was made to the customers at the time of your visit to this store; however, we would like to apologise once again for the inconvenience and frustration caused. We hope that the matter has been adequately addressed.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine