hV
hanlie V
1 reviews | Active since Aug 2012
25 Feb 2015, 16:24
no reply to correspondence
I have been trying since June 2014 to stop receiving any correspondence...accounts ect . emails, going in store...nothing helps. I have cancelled my post box.
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Replies (1)
Truworths's replyOfficial
02 Mar 2015, 14:20Hello honolulu,
Thank you for bringing your concerns to our attention.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with us.
We acknowledge the frustration this matter, however, as a customer-centric company, it is essential for us to keep in touch with our customers so that we can communicate and strengthen our relationship with them. Additionally, this helps us to ensure that we are able to keep our customers updated regarding their account status.
We believe that you were previously informed that we do not currently have the facility to send monthly statements electronically, and that is also the only form of communication that we are unable to stop. We sincerely regret that we are unable to assist you in the manner you would have liked, however trust that our response is able to clarify your concerns.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with us.
We acknowledge the frustration this matter, however, as a customer-centric company, it is essential for us to keep in touch with our customers so that we can communicate and strengthen our relationship with them. Additionally, this helps us to ensure that we are able to keep our customers updated regarding their account status.
We believe that you were previously informed that we do not currently have the facility to send monthly statements electronically, and that is also the only form of communication that we are unable to stop. We sincerely regret that we are unable to assist you in the manner you would have liked, however trust that our response is able to clarify your concerns.
Kind regards,
Charmaine
Truworths's reply02 Mar 2015, 14:20
Official
Hello honolulu,
Thank you for bringing your concerns to our attention.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with us.
We acknowledge the frustration this matter, however, as a customer-centric company, it is essential for us to keep in touch with our customers so that we can communicate and strengthen our relationship with them. Additionally, this helps us to ensure that we are able to keep our customers updated regarding their account status.
We believe that you were previously informed that we do not currently have the facility to send monthly statements electronically, and that is also the only form of communication that we are unable to stop. We sincerely regret that we are unable to assist you in the manner you would have liked, however trust that our response is able to clarify your concerns.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with us.
We acknowledge the frustration this matter, however, as a customer-centric company, it is essential for us to keep in touch with our customers so that we can communicate and strengthen our relationship with them. Additionally, this helps us to ensure that we are able to keep our customers updated regarding their account status.
We believe that you were previously informed that we do not currently have the facility to send monthly statements electronically, and that is also the only form of communication that we are unable to stop. We sincerely regret that we are unable to assist you in the manner you would have liked, however trust that our response is able to clarify your concerns.
Kind regards,
Charmaine