1 reviews | Active since Jan 2015
no regard to customer value,
In my years of buying at truworths at eastrandmall I have never received poor service like currently, I ordered an item and was told that it will take 4 working days, guess what 9 working days later I am still waiting. I was then told that they can only order the item after 4 days which I was never told, mind you I went there 8 days later to check if the item has been received and I was told that they are waiting for the courier. what kind of a service is being rendered if the manager cant even check if the parcel has been dispatched or not? why must I as the consumer wait 2 weeks for an item and be told that it will only be shipped once they have deducted from my account. mind you if I was white the parcel would be long delivered and I wouldn't be given the $$$$$$$$$$$$$ service that I am given.
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We acknowledge your frustration regarding the way in which your mentioned order has been attended to, and has therefore investigated your concerns raised.
We are pleased that this matter has in the interim been acceptably resolved, and that your Fashion Delivery parcel was collected on 21 June 2018, as per your request. Kindly also note that we have requested for the delivery fee charged to be reversed, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Sincere apologies,
Truworths Online Team
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We acknowledge your frustration regarding the way in which your mentioned order has been attended to, and has therefore investigated your concerns raised.
We are pleased that this matter has in the interim been acceptably resolved, and that your Fashion Delivery parcel was collected on 21 June 2018, as per your request. Kindly also note that we have requested for the delivery fee charged to be reversed, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Sincere apologies,
Truworths Online Team