1 reviews | Active since Aug 2018
No refund or exchange on cellphone
I Bought a cellphone at truworths, I explicitly expressed I was looking for one that take 2 simcards. At the store I even gave them my second sim card to insert and was never told that it won't work cause that model only reads one. I left the store with both sims in tge phone, only to realise when I got home that the other one is not working. I tried to return it because it does not serve the purpose for which it was bought, to my surprise, they refused to take it back or to give me the same phone but the one that takes 2 simcards.
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the Area Manager at the respective store to investigate. We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards. She has furthermore confirmed that this has been explained to you. As a result, we confirm that you were correctly advised that we will not be able to credit the cellphone for you.
We regret that you are not pleased with the outcome to your query, however, hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the Area Manager at the respective store to investigate. We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards. She has furthermore confirmed that this has been explained to you. As a result, we confirm that you were correctly advised that we will not be able to credit the cellphone for you.
We regret that you are not pleased with the outcome to your query, however, hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team