SH
Sylvia H
1 reviews | Active since Feb 2015
04 Feb 2015, 10:09
NO REFUND
On the 25th January 2015, I returned a product for refund and Truworths credited my debit card with R175.00.<br> <br> Thereafter, Truworths debited and credited my Bank account THREE TIMES and I have STILL NOT RECEIVED MY REFUND! Today is the 4th February 2015.<br> <br> When i visited Truworths at Cresta to resolve this problem, the staff phoned Truworths Head Office ***) and after explaining this problem ad nauseam for about 30 minutes, the staff at Head Office were still confused about this problem and \thought that it might be a system problem". The Accounts Supervisor is Lynette Louw at ***<br> """
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Truworths's replyOfficial
05 Feb 2015, 16:39Hello Sylvia18,
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Truworths's reply05 Feb 2015, 16:39
Official
Hello Sylvia18,
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine