1 reviews | Active since Jun 2017
No Paid Up Letter and Billed Twice
I was told that my Truworths account was handed over to VVM Attorneys. So I called VVM and was given a discount on the amount of money I owed and that I will receive a paid-up letter within 21 days of my payment. I paid the full discounted amount and 30 days later, I still haven't received the letter.
Today, VVM debited the amount which they had claimed was a discount and whenever I call the call centre the agents say 'they don't know what to do'. Why is Truworths putting their customers under such by employing VVM to deal with customers? I am appalled and demand my money and paid up letter.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving your paid up letter.
We have reviewed your account and can confirm that the balance on your Truworths account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 30 November 2017. An instruction to update your profile accordingly was also sent to all credit bureaus on the same date.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving your paid up letter.
We have reviewed your account and can confirm that the balance on your Truworths account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 30 November 2017. An instruction to update your profile accordingly was also sent to all credit bureaus on the same date.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
Truworths Online Team