No Ownership from Customer Care!

<p>I called Truworths Customer Services on the 5th April 2017 to advise the agent that I continuously receive the Truworths account addressed to a tenant who vacated my property about 6 months ago. My request to the agent was to kindly contact the client to request an updated postal address, as the client is definitely not receiving their account/statement. This I know since I 'return to sender' their previous 2 statements/accounts.</p> <p> </p> <p>At that time, I was advised that the client would be contacted to obtain their updated postal address. However, yesterday, I received another account for the client dated the 8th April 2017!</p> <p> </p> <p>Having called Truworth's Customer Care this morning (3rd May 2017), the agent advised me that they would not / cannot contact the client, hence the postal address is still the same. Whilst I partially understand this, my opinion of this entire situation is one of poor customer care from Truworths, as Truworths has been made aware that the client has vacated the premises, but would rather wait for the client to call in (if ever), as opposed to calling the client directly. Alternatively, amend the billing to sms or email billing, as I will be discarding further account received at the current address.</p> <p> </p> <p>Strangely, I made similar calls to Edcon and YDE Customer Care departments, who thanked me for my effort, and advised that they will contact the client ASAP to obtain the updated postal address.</p> <p> </p> <p>I find it hard believe that this is Truworths's policy!</p>