1 reviews | Active since Oct 2010
No option to opt out of spam sms
Good day<br> <br> When I opened my Truworths account, I was given the choice of receiveing marketing communication (either via email/sms). I did not opt in for either of these yet I am receiving both. <br> <br> I was able to unsubscribe from the emails but am receiving SMSs (2 for every promotion) but am unable to opt out (there is no option) and the call center staff informs me that they cannot cancel these either. In addition, I asked that they report this to their supervisor and they said they will do so immediately and hung up without taking any of my information.<br> <br> Truworths clearly does not adhere to the Consumer Protection Act with this regard and need to fix this at once before further action is taken.<br> <br> Thank you
Truworths prides itself in conducting all its marketing in strict compliance with all applicable legislation, including without limitation the extensive provisions of the Consumer Protection Act and the Electronic Communications and Transactions Act.
We have reviewed your account application and can confirm that you did not opt to receive promotional information from Truworths via email or SMS. We amended the options on your account and you should no longer receive promotional communication from us.
Our call centre agents are authorized to change the options referred to above. We were concerned to hear that they could not assist you when you called in. We have brought this to the attention of the Call Centre manager to address and ensure that our high service standards are upheld at all times.
We wish to apologise for your experience and the delay in our response, and trust that we were able to acceptably attend to your query.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Truworths prides itself in conducting all its marketing in strict compliance with all applicable legislation, including without limitation the extensive provisions of the Consumer Protection Act and the Electronic Communications and Transactions Act.
We have reviewed your account application and can confirm that you did not opt to receive promotional information from Truworths via email or SMS. We amended the options on your account and you should no longer receive promotional communication from us.
Our call centre agents are authorized to change the options referred to above. We were concerned to hear that they could not assist you when you called in. We have brought this to the attention of the Call Centre manager to address and ensure that our high service standards are upheld at all times.
We wish to apologise for your experience and the delay in our response, and trust that we were able to acceptably attend to your query.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn