HP
Henno P
1 reviews | Active since Oct 2010
04 Jan 2016, 10:40
No one to assist
We were at truworths river square to buy make up for the wife. The ladies there was just not interested at all in assisting us. They were chatting with each other and running around and laughing and we got no help from anyone. The one said she'll fetch someone to come and help and then also disappeared. So we then just went to Edgard instead and got assisted right away.
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Replies (1)
Truworths's replyOfficial
07 Jan 2016, 17:36Hello Hennop,
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Supervisor has contacted you to discuss your concerns and has also apologized for your experience.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Supervisor has contacted you to discuss your concerns and has also apologized for your experience.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply07 Jan 2016, 17:36
Official
Hello Hennop,
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Supervisor has contacted you to discuss your concerns and has also apologized for your experience.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we strive to provide to our customers and we therefore wish to extend our sincerest apologies to you and your wife.
We have escalated this matter to the relevant management in store to investigate. We believe that the Store Supervisor has contacted you to discuss your concerns and has also apologized for your experience.
We wish to thank you for informing us of this matter. Should you have any further comments or suggestions please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn