No longer a Truworths Supporter

Truworths, I've read scathing reports on social media about your shocking online service and cancellation of online orders for no reason but to get clients to re-order products at the higher price. I have two online orders in your system that are still yet to be delivered. (March & April). Why campaign for online orders for winter wear and mother's day when you know full well that your delivery partner, RTT Style cannot manage to deliver orders. You are happy to charge for items, bill accounts and delivery fees but are not willing to offer customer service or sort out your delivery backlogs. I even spoke to JHB RTT Style Manager, Attie on Friday as my mother's day gifts had still not been delivered to my home after calling your online call centre every day. He didn't even try to show any concern or assistance. Totally pathetic service. Charging interest on items not even delivered. Outrageous profiteering during the lockdown. Your Brand is suffering badly as a result of your apathy and I am adding my voice to the outrage. I am no longer a Truworths and affiliated brands supporter. I will spend my hard earned money at a more appreciative and ethical retailer.