RJ
Romeo J
1 reviews | Active since Nov 2014
11 Feb 2015, 07:19
no listening skills, demanding calls
Hallo I received a call for payment of my account the consultant are demanding my bank details and they demanding to debit my account with R1200, which I cannot afford I'm struggling and cannot afford to pay R1200, I'm willing to pay only R300 but the consultant that are calling are not listening, and this is upsetting me,im willing to try to pay but how can I if you are force against your will,i need someone to sort this out I'm very unhappy they way I'm treated
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Truworths's replyOfficial
16 Feb 2015, 14:15Hello omron,
Thank you for affording us the opportunity to respond.
When an account reflects in arrears, the account holder is contacted in order to obtain a suitable payment arrangement. Whilst we acknowledge your frustration regarding this matter, we can confirm that you were contacted by a consultant from MBD Attorneys.
We verify that your concerns have been escalated, and that the matter is currently under investigation. We trust that we will be able to contact you shortly regarding any feedback received from MBD Attorneys.
We appreciate you bringing this to our attention and hope that we have acceptably addressed your concern.
Yours sincerely,
Charmaine
Thank you for affording us the opportunity to respond.
When an account reflects in arrears, the account holder is contacted in order to obtain a suitable payment arrangement. Whilst we acknowledge your frustration regarding this matter, we can confirm that you were contacted by a consultant from MBD Attorneys.
We verify that your concerns have been escalated, and that the matter is currently under investigation. We trust that we will be able to contact you shortly regarding any feedback received from MBD Attorneys.
We appreciate you bringing this to our attention and hope that we have acceptably addressed your concern.
Yours sincerely,
Charmaine
Truworths's reply16 Feb 2015, 14:15
Official
Hello omron,
Thank you for affording us the opportunity to respond.
When an account reflects in arrears, the account holder is contacted in order to obtain a suitable payment arrangement. Whilst we acknowledge your frustration regarding this matter, we can confirm that you were contacted by a consultant from MBD Attorneys.
We verify that your concerns have been escalated, and that the matter is currently under investigation. We trust that we will be able to contact you shortly regarding any feedback received from MBD Attorneys.
We appreciate you bringing this to our attention and hope that we have acceptably addressed your concern.
Yours sincerely,
Charmaine
Thank you for affording us the opportunity to respond.
When an account reflects in arrears, the account holder is contacted in order to obtain a suitable payment arrangement. Whilst we acknowledge your frustration regarding this matter, we can confirm that you were contacted by a consultant from MBD Attorneys.
We verify that your concerns have been escalated, and that the matter is currently under investigation. We trust that we will be able to contact you shortly regarding any feedback received from MBD Attorneys.
We appreciate you bringing this to our attention and hope that we have acceptably addressed your concern.
Yours sincerely,
Charmaine