RJ
Richard J
1 reviews | Active since Feb 2012
09 Jun 2015, 11:13
No idea what they doing!
I fell behind in payments and made arrangement which I have not missed, I now get a message saying you handed me over to this company and must call them. My question is why even bother, firstly they hung up on me, then I called again and was put on hold for over 15 minutes before eventually gave up.<br> <br> So why is it I make a agreement with you and then keep it as agreed and I still get handed over? Then have to waste not only my time but minutes calling them for them to not even bother. <br> <br> For a company your size to employe such an professional company is unbelievable.<br>
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Truworths's replyOfficial
11 Jun 2015, 13:41Hello rfj28,
Thank you for your post.
We can confirm that your account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Truworths.
Our records indicate that a payment arrangement was noted on your account on 09 June 2015, following your telephonic discussion with a consultant from VVM. Even though a payment arrangement is in place, we continue to send communication regarding the status of your account as a reminder of the consequences of your account not being up to date with payment.
In addition, we apologise for your experience with the VVM contact centre and we have brought this matter to the attention of their Complaints Manager.
We wish to thank you for your payments received thus far and look forward to your account being brought up to date with payment for you to once again enjoy all the benefits of being an account-holder.
Kind regards,
Lynn
Thank you for your post.
We can confirm that your account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Truworths.
Our records indicate that a payment arrangement was noted on your account on 09 June 2015, following your telephonic discussion with a consultant from VVM. Even though a payment arrangement is in place, we continue to send communication regarding the status of your account as a reminder of the consequences of your account not being up to date with payment.
In addition, we apologise for your experience with the VVM contact centre and we have brought this matter to the attention of their Complaints Manager.
We wish to thank you for your payments received thus far and look forward to your account being brought up to date with payment for you to once again enjoy all the benefits of being an account-holder.
Kind regards,
Lynn
Truworths's reply11 Jun 2015, 13:41
Official
Hello rfj28,
Thank you for your post.
We can confirm that your account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Truworths.
Our records indicate that a payment arrangement was noted on your account on 09 June 2015, following your telephonic discussion with a consultant from VVM. Even though a payment arrangement is in place, we continue to send communication regarding the status of your account as a reminder of the consequences of your account not being up to date with payment.
In addition, we apologise for your experience with the VVM contact centre and we have brought this matter to the attention of their Complaints Manager.
We wish to thank you for your payments received thus far and look forward to your account being brought up to date with payment for you to once again enjoy all the benefits of being an account-holder.
Kind regards,
Lynn
Thank you for your post.
We can confirm that your account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Truworths.
Our records indicate that a payment arrangement was noted on your account on 09 June 2015, following your telephonic discussion with a consultant from VVM. Even though a payment arrangement is in place, we continue to send communication regarding the status of your account as a reminder of the consequences of your account not being up to date with payment.
In addition, we apologise for your experience with the VVM contact centre and we have brought this matter to the attention of their Complaints Manager.
We wish to thank you for your payments received thus far and look forward to your account being brought up to date with payment for you to once again enjoy all the benefits of being an account-holder.
Kind regards,
Lynn