NK
NONHLANHLA K
1 reviews | Active since May 2015
06 Aug 2015, 12:46
No help was received at all
On Thursday 06.08.15 12:40 I called Truworths Lake side as I needed them to check if can I have a phone on Account before I physically go there. March 2015 I was in Lakeside Truworths but couldn't qualify to have a phone since its been too long since I used my Acc although I had credit. So I wanted to spear myself a trip for nothing thus I wanted to check first. That Lerato chick didn't even attempt to check 4 me, not even when I offered the suggestion of her checking with my ID No,just to say yes you can have a phone or no that's all I wanted.Really this is very upsetting on customers!!!!!!
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Truworths's replyOfficial
12 Aug 2015, 12:29Hello myspark1.2,
Thank you for your post and affording us the opportunity to respond.
At Truworths, we have strict policies and procedures in place to ensure the protection of our account holder's details.
We confirm that you were correctly informed by the store consultant that she could not assist with your enquiry, as you were not physically in store. This being said, she did not handle your call in the appropriate manner as she should have advised you to contact our call centre for assistance with your query.
We therefore wish to sincerely apologise for any inconvenience caused in this regard and can assure that your concerns have been raised with the relevant manager to address with the mentioned consultant.
Following our telephonic conversation we verify that we were able to successfully attend to your query and trust that we will see you in our stores again soon.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths, we have strict policies and procedures in place to ensure the protection of our account holder's details.
We confirm that you were correctly informed by the store consultant that she could not assist with your enquiry, as you were not physically in store. This being said, she did not handle your call in the appropriate manner as she should have advised you to contact our call centre for assistance with your query.
We therefore wish to sincerely apologise for any inconvenience caused in this regard and can assure that your concerns have been raised with the relevant manager to address with the mentioned consultant.
Following our telephonic conversation we verify that we were able to successfully attend to your query and trust that we will see you in our stores again soon.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Truworths's reply12 Aug 2015, 12:29
Official
Hello myspark1.2,
Thank you for your post and affording us the opportunity to respond.
At Truworths, we have strict policies and procedures in place to ensure the protection of our account holder's details.
We confirm that you were correctly informed by the store consultant that she could not assist with your enquiry, as you were not physically in store. This being said, she did not handle your call in the appropriate manner as she should have advised you to contact our call centre for assistance with your query.
We therefore wish to sincerely apologise for any inconvenience caused in this regard and can assure that your concerns have been raised with the relevant manager to address with the mentioned consultant.
Following our telephonic conversation we verify that we were able to successfully attend to your query and trust that we will see you in our stores again soon.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths, we have strict policies and procedures in place to ensure the protection of our account holder's details.
We confirm that you were correctly informed by the store consultant that she could not assist with your enquiry, as you were not physically in store. This being said, she did not handle your call in the appropriate manner as she should have advised you to contact our call centre for assistance with your query.
We therefore wish to sincerely apologise for any inconvenience caused in this regard and can assure that your concerns have been raised with the relevant manager to address with the mentioned consultant.
Following our telephonic conversation we verify that we were able to successfully attend to your query and trust that we will see you in our stores again soon.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn