NO HELP FROM ONLINE SHOPPING DEPARTMENT

Not sure what is going on at the online shopping call centre, but Robin doesn't return any call. Each time you call to enquire about a delivery that has been escalated for almost a month, he gets the agents to say he is in a meeting. If the team leader can not return a call and provide feedback, it no wonder that the delivery is delayed for over a month. PLEASE SORT IMMEDIATELY, I NEED MY PARCELS DELIVERED.