1 reviews | Active since Mar 2015
NO FOLLOWUP CALL
My names is Tsholofelo Rapao. I bought a Tomato watch at Truworhs Clearwater on the 27 December 2014. However I then returned it back after the 14 period, that was on the 18 January 2015. I was assist by Tsepiso who told me that she will contact me within three weeks to come and collect it. the 3 weeks period passed and on the 4th week I opt to contact them. I spoke to some lady who told me to come and collect it. I was surprised that the watch is ready but I was not called to come and collect it. When I questioned he she told me that they do not have my contact details nor the receipt. I then got to the store on the 27 February which the 3 weeks was way over due. when I got to the store Tsepiso now tells me it takes from 3 weeks- 6 months to fix up the watch. what makes me sick is that she is busy telling the this but she does not have the copy of my receipt, does not know the color of the watch and does not have even my contact details. the 3 weeks period has now changed to 6 months!!! Till now I have had no call from tsepiso and the Manager as they promised that they will call me back. their service is totally unprofessional!! I want this sorted put ASAP!!!
We thank you for bringing this matter to our attention, and affording us the opportunity to respond.
The service you received from the relevant store is no more acceptable to us, than it is to you. Therefore we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were advised that your Tomato watch submitted for repairs on 18 January 2015 was returned to the store during February. Attempts were made to make contact with you, as the intention was to inform you of the progress of your query, but we were regrettably unsuccessful.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter. We are however pleased to confirm that we were ultimately able to get in touch with you, and that you will be returning to the store soon to collect your watch.
We trust that this matter has been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
We thank you for bringing this matter to our attention, and affording us the opportunity to respond.
The service you received from the relevant store is no more acceptable to us, than it is to you. Therefore we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were advised that your Tomato watch submitted for repairs on 18 January 2015 was returned to the store during February. Attempts were made to make contact with you, as the intention was to inform you of the progress of your query, but we were regrettably unsuccessful.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter. We are however pleased to confirm that we were ultimately able to get in touch with you, and that you will be returning to the store soon to collect your watch.
We trust that this matter has been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine