1 reviews | Active since Jan 2014
NO FEEDBACK REGARDING ORDER
I visited the store on Friday the 6th of March to return a pair of shoes and asked them to order a size 6. I even went to the trouble of finding out which stores had stock of the shoes before I went in to return them so as to make life easier for the person who assisted me.<br> <br> After spending 20 minutes explaining the situation, telling them EXACTLY where it could be sourced and giving them my address for delivery, I was told I would receive the shoes by Wednesday the 11th of March. I called the store today to follow up on delivery and was told that they have not found the shoes. NOBODY bothered to call me and let me know what was happening and that the shoes hadn't even been ordered, never mind that they wouldn't be delivered anytime soon!!!!<br> This is pathetic customer service Truworths, and it is not the first time.<br> Surely this could have all been done in the 20 minutes that I took to explain what I wanted.
Thank you for notifying us regarding the fashion delivery order you placed.
A Fashion Delivery order takes between three to four working days, from the day that the order is placed, until it is delivered. This order was placed and processed at our Head Office, but by the time it came to processing the order the item was sold out in the requested size.
We can confirm that an SMS was sent to you on 10 March 2015, notifying you of the status of your order. We have also verified that your contact number listed in your post and the one recorded on our system are the same.
We sincerely wish to apologise for any inconvenience and frustration caused as a result of this matter and trust that we have adequately addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for notifying us regarding the fashion delivery order you placed.
A Fashion Delivery order takes between three to four working days, from the day that the order is placed, until it is delivered. This order was placed and processed at our Head Office, but by the time it came to processing the order the item was sold out in the requested size.
We can confirm that an SMS was sent to you on 10 March 2015, notifying you of the status of your order. We have also verified that your contact number listed in your post and the one recorded on our system are the same.
We sincerely wish to apologise for any inconvenience and frustration caused as a result of this matter and trust that we have adequately addressed your concerns. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine