mP
mekias P
1 reviews | Active since Nov 2014
27 Mar 2019, 09:09
no feedback on new account app**** for
i app**** for an account 7 days ago, till now no feedback received. i am just getting sms telling me we will be in touch shortly, please explain to me whats happening called to the call center one consultant says they dont see my application the next says it must be done in 48hrs the next says it may take 2 weeks if the account is with "your underwriters", whats happening?
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Truworths's replyOfficial
28 Mar 2019, 08:53We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply28 Mar 2019, 08:53
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
28 Mar 2019, 15:45 Thank you for your post and the opportunity to assist you in resolving this matter.
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have reviewed your application; however the process took longer as you provided us with an incorrect number and we were unable to confirm your employment.
Following our conversation with you, we can confirm that your account application has been approved and activated; furthermore, we can verify that this matter has been resolved in the interim.
Should you have any further concerns or suggestions, we encourage you to contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have reviewed your application; however the process took longer as you provided us with an incorrect number and we were unable to confirm your employment.
Following our conversation with you, we can confirm that your account application has been approved and activated; furthermore, we can verify that this matter has been resolved in the interim.
Should you have any further concerns or suggestions, we encourage you to contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Truworths's reply28 Mar 2019, 15:45
Official
Thank you for your post and the opportunity to assist you in resolving this matter.
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have reviewed your application; however the process took longer as you provided us with an incorrect number and we were unable to confirm your employment.
Following our conversation with you, we can confirm that your account application has been approved and activated; furthermore, we can verify that this matter has been resolved in the interim.
Should you have any further concerns or suggestions, we encourage you to contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have reviewed your application; however the process took longer as you provided us with an incorrect number and we were unable to confirm your employment.
Following our conversation with you, we can confirm that your account application has been approved and activated; furthermore, we can verify that this matter has been resolved in the interim.
Should you have any further concerns or suggestions, we encourage you to contact us directly on *** or via email ***
Kind regards, Truworths Online Team