1 reviews | Active since Jul 2015
NO Feedback on my complaint
i receive SMSes notifications regarding sales within the group and more than once i went to the carlton centre shop to buy only nto find them closed 20 minutes before closing time written on their doors, with the recent incident being on friday 14 august 2015,i got to the store at 17h40 and the security guard denied me access saying they are closed and on the door the trading hours said from 09h00-18h00, i had a very important occassion to attend the following day hence the importance of the shopping. dissapointed i was chased away and i lodged a complaint on monday 17 august with their customer services, i got a refernce number 23429 and was told somebody will contact me back to discuss the matter further, i have made numerous calls sice then nut im just being moved from pillar to post
Thank you for your post.
At Truworths we thrive on offering our valued customers service excellence of international standards.
We also mandate all stores to adhere strictly to our policy regarding trading times, which is that customers are allowed to enter our stores up until closing time.
We therefore immediately escalated your concerns to the Area Manager of the store mentioned in your post. We were informed that following your initial complaint logged 17 August 2015, the Store Manager as well as the Area Manager attempted to call you between 19 and 31 August with no success.
The Area Manager has subsequently sent you an email in this regard and is awaiting your response.
Following his internal investigation, the store and security guards have denied the allegations made against them. This being said, the Area Manager has admitted that the door facing the street is closed prior to the closing time for security purposes; however there is another entrance for customers to enter the store.
We trust that we have adequately responded to the concerns raised, and hope that this matter will be resolved upon receipt of your response to the Area Manager.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths we thrive on offering our valued customers service excellence of international standards.
We also mandate all stores to adhere strictly to our policy regarding trading times, which is that customers are allowed to enter our stores up until closing time.
We therefore immediately escalated your concerns to the Area Manager of the store mentioned in your post. We were informed that following your initial complaint logged 17 August 2015, the Store Manager as well as the Area Manager attempted to call you between 19 and 31 August with no success.
The Area Manager has subsequently sent you an email in this regard and is awaiting your response.
Following his internal investigation, the store and security guards have denied the allegations made against them. This being said, the Area Manager has admitted that the door facing the street is closed prior to the closing time for security purposes; however there is another entrance for customers to enter the store.
We trust that we have adequately responded to the concerns raised, and hope that this matter will be resolved upon receipt of your response to the Area Manager.
Yours sincerely,
Lynn