No Feedback on Complaint.

Please don't bother with Truworths at all,

Don't bother attempting to lay a complaint either as their management team couldn't give a damn about you and believes that the treatment you're subjected to by their staff is OK,

You can see where the Truworths staff get their attitudes from, directly from their management team whom also attempt to ignore you and deviate from the core issue.

It's been over a week now, since I laid my complaint and to date there has been absolutely zero, tangible feedback, there has been no resolution, I've had to follow up and was told no feedback yet, other than me needing to do their jobs for them. Truworths my consultation fee is R2750 per hour.

Frankly put Truworths does not value you as a client.

Really save yourself the frustration and rather shop elsewhere. There are brands out there that care, value and treat their clients with respect and dignity. Truworths has no values.

Truworths has blocked my account for no apparent reason and to date still not resolved it, placing them in breach of contract and the NCR. Note that I am not and have never been in arrears with the account. On the contrary, I've never not received a credit limit increase through every cycle. Therefore truworths assumes responsibility for the outstanding balance based on this block.

Their condescending staff carry on as what they did is fine and management believes this too is fine. If their staff are the future of management in truworths, then I forsee a scary future for them.

It's evident that the behavior at Truworths won't change and that arrogance and entitlement is rife. Clearly their business does so well that they can afford to chase away clients without hesitation.