No feedback from Truworths regarding f********** account on my account

Getting NO feedbackrht regarding a *****uland transaction that took place on my account on 23/7/2018. My handbag containing all my back card as well as clothing acc cards were ****** on Mon 23/7/2018 at approximately 17:15 at Sinoville Pick & Pay Centre in Sinoville Pretoria. The ******* accessed by bank account via ATM. at 17:26 and withdrew R2400.00 from my cheque account and at 17:28 they transfered R9000,00 from my credit card into my cheque account. They immediately realized they could no longer withdraw any cash from my account and at 17:30 they transfered R12000,00 into my Truworths account as only my Truworths account number is displayed under beneficiary along with other accounts but probably thought it was another bank acc no. Upon receiving these notifications I immediately stopped all my bank cards and online banking as well as blocked my Truworths card from being accessed and used, After waiting patiently since Tuesday 24/7/2018 after being assured the money will reflect after 3 working days being transferred into my account I have tried to contact Truworths to get confirmation but not anybody is able to assist me with my query. I have sent emails regarding this incident containing the proof as well as supporting documents from the bank that the transaction happened on my account. Upon contacting the Customer Service line the simply transfer me from one individual to the next who are unable to assist me in order to trace the money transffered into my account from my cheque account. Please assist in the above matter since i NEED THE MONEY BACK INTO MY CHEQUE ACCOfUNT FOR OTHER DEBIT ORDERS TO BE DEDUCTED .TOMORROW.