no feedback from the accounts department

I have been calling and sending emails with no feedback from Truworths. its been almost 2 months since I have requested assistance with no avail. all I am requesting is someone from the payments to get back to me as I have send proof of payment. I need you to please refund me my money back. this is has been the most tiring process and awful to deal with you. my number if you still care to call me: *** I am one of your customers