1 reviews | Active since Jan 2012
NO FEEDBACK
<p>A few weeks back I also logged a complaint here in Hellopeter regarding a black skinny I bought my husband. And not even 2 weeks after purchasing the pants it tore. I was however told by one of Head office people to take it back to the store which I did. I took it back 29 April 2017 to the Westgate Mall branch in Mitchells Plain where they sent it back to be checked and I was supposed to get feedback but today 11/05/17 I had to call the store to hear whats going on. I spoke to Sideeqah and no one ever followed up on the merchandise and was told they will contact me when they get feedback. So when will that be another month before I get anything from anyone at that store. I am upset as I spent alot of money on the pants and not get feedback from the store thats pathetic service. </p>
Thank you for your post and allowing us the opportunity to assist.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We can verify that our consultant has contacted you to discuss your concerns and was able to resolve this matter for you. In addition, your concerns were raised with the relevant management team to address.
We further confirm that a credit has been approved for your garment. We sincerely apologies for any inconvenience that may have been caused as a result of this matter.
Should you have any further concerns or suggestions, kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We can verify that our consultant has contacted you to discuss your concerns and was able to resolve this matter for you. In addition, your concerns were raised with the relevant management team to address.
We further confirm that a credit has been approved for your garment. We sincerely apologies for any inconvenience that may have been caused as a result of this matter.
Should you have any further concerns or suggestions, kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team