1 reviews | Active since Jul 2011
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<p>I logged a hellopeter complaint last week regarding my paid up letter and the lady who called me promised that i will receive the letter on the monday, it is now tuesday and i havent received a letter not even a phone call to say the is a delay and let me know when i will receive the letter. This is bad service </p>
Thank you for your post.
Whilst the requested letter could not be issued on 31 October 2016, as the payment was not reflecting, our consultant omitted to contact you to inform you in this regard. We acknowledge your frustration and sincerely apologize for this.
We can verify that subsequent to your post the payment was successfully allocated and the letter was sent to you via email on 02 November.
We trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst the requested letter could not be issued on 31 October 2016, as the payment was not reflecting, our consultant omitted to contact you to inform you in this regard. We acknowledge your frustration and sincerely apologize for this.
We can verify that subsequent to your post the payment was successfully allocated and the letter was sent to you via email on 02 November.
We trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team