KW
Karen W
1 reviews | Active since Oct 2015
18 Oct 2015, 11:11
No exchange without a slip
Bought a top,lost the slip not allowed to exchange even if the origanal tag is stil on,how us it that other clothing shops can do that but Truworths cant.
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Truworths's replyOfficial
30 Oct 2015, 10:40Hello Karenvdw0224,
Thank you for your post and allowing us the opportunity to respond.
Please accept our apologies for the delay in our response.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Whilst we acknowledge your frustration, as were you are not in possession of proof of purchase, you were correctly informed that a return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish to apologize for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Please accept our apologies for the delay in our response.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Whilst we acknowledge your frustration, as were you are not in possession of proof of purchase, you were correctly informed that a return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish to apologize for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Kind regards,
Lynn
Truworths's reply30 Oct 2015, 10:40
Official
Hello Karenvdw0224,
Thank you for your post and allowing us the opportunity to respond.
Please accept our apologies for the delay in our response.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Whilst we acknowledge your frustration, as were you are not in possession of proof of purchase, you were correctly informed that a return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish to apologize for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Please accept our apologies for the delay in our response.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Whilst we acknowledge your frustration, as were you are not in possession of proof of purchase, you were correctly informed that a return could not be authorized. Our policy is in place to protect our customers and it is therefore imperative that such a policy is adhered to at all times.
We wish to apologize for any inconvenience that you may have experienced; however we trust that you will accept our stance in this matter.
Kind regards,
Lynn