1 reviews | Active since Nov 2014
NO EXCHANGE POLICY
<p>My friend bought me a jacket and i wanted to exchange it for something else, but when i got to Menlyn branch i was informed that they can't exchange it because i don't have a receipt, i contacted Truworths Boardwalk in Richards bay where the item was purchased i asked for a reprint and the store manager Slindile told me that she doesn't have authority to do re-prints, i contacted the AREA MANAGER whom also told me how long the process is but will try and assist. Clearly Truworths don't value their customers. I demand that receipts today.</p>
Thank you for your post and allowing us the opportunity to assist.
When merchandise is returned to our stores the proof of purchase or a gift receipt is indeed required, in line with our returns policy, to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We were however concerned to read of your experience in this regard and escalated your concerns to the manager of the store where the return was attempted. Whilst the store was unable to recall your visit, we believe that the Care Taking Manager has contacted you to discuss your concerns and has resolved this matter for you.
We look forward to seeing you in our stores again soon. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
When merchandise is returned to our stores the proof of purchase or a gift receipt is indeed required, in line with our returns policy, to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We were however concerned to read of your experience in this regard and escalated your concerns to the manager of the store where the return was attempted. Whilst the store was unable to recall your visit, we believe that the Care Taking Manager has contacted you to discuss your concerns and has resolved this matter for you.
We look forward to seeing you in our stores again soon. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team